Reckon one slow to respond

GabrielleGabrielle Member Posts: 16
edited August 2019 in Reckon One
Hi All,

Has anyone else noticed that Reckon One has been incredibly slow the last few weeks? When creating invoices and entering bills it is slow to pick up text, slow to open, slow to auto fill. It is incredibly frustrating and in some cases wont respond and we have to lose our invoice and start again.

Comments

  • DaveDave Member Posts: 13
    edited June 2018
    Hi Gabee, I've noticed a similar thing but I put it down to Good ol' NBN and sending/receiving to a remote server.  
  • RavRav Administrator Posts: 9,861 Administrator
    edited June 2018
    Hi guys,
    Is this an ongoing issue for you or does it come and go? Is it still happening today?

    Which browser are you using with Reckon One when you notice this problem?
  • GabrielleGabrielle Member Posts: 16
    edited June 2018
    We are using Mozzilla Firefox with Reckon One
  • DaveDave Member Posts: 13
    edited June 2018
    I'm using Firefox as well.  I noticed it while reconciling the other day however, Reckon had been open for quite some time and once I closed it and restarted it seemed to move along a bit better.
  • Sally CarpenterSally Carpenter Member Posts: 8
    edited June 2018
    This is happening to us all the time as well - the same issues as you Gabrielle. It's very frustrating trying to enter multiple invoices and bills with a long wait in between each one while it takes ages to save.
    We find that sometimes it's ok for a couple of days, then goes back to slow and unresponsive again - but most days we have issues.
    I'm using Google Chrome and it's not the NBN (I've given up trying to work from the office some days and have worked from home where we don't have NBN - same issues). This makes me think it's an issue with the program, not internet issues, as all other online work/browsing is fine.

  • RavRav Administrator Posts: 9,861 Administrator
    edited June 2018
    Hi Sally, are you experiencing this issue now ie. today?
  • Sally CarpenterSally Carpenter Member Posts: 8
    edited June 2018
    Yes, I was experiencing the issues on Wednesday when you posted that question, and today it's the same thing - very sluggish.
  • Sally CarpenterSally Carpenter Member Posts: 8
    edited July 2018
    Still having this issue - it's impossible to get work done while it's like this. Just about ready to sign up to a new accounting program, I love Reckon One when it's working properly, but these days it rarely is. Very, very frustrating that my work is taking hours longer than it should - programs like this are supposed to help not hinder!!
  • Mary Anne lapiraMary Anne lapira Member Posts: 1
    edited August 2018
    I'm still having issues. :(
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