Trying to install Reckon Accounts Desktop Trial on Windows 10 but install keeps failing

Keith  MackayKeith Mackay Member Posts: 4
edited August 2019 in Accounts Business Range
Trying to install Reckon Accounts Desktop Trial on Windows 10 but install keeps failing. I have disabled anti-virus and tried installing as administrator (although i am logged as admin). Help please, i really need to trial this before eoy.

Comments

  • gazza73gazza73 Accredited Partner Posts: 1,432 ✭✭
    edited June 2018
    Keith

    IS there any error code/message?  Perhaps a message in the Event Viewer of Win10 ?   I assume you have plenty of disk space, and that you've got a decent download of the trial software (sometimes downloading can corrupt - so try to fetch again).

    See if you can explain the screens that you see, up to the point of failure.

    Gary
  • Keith  MackayKeith Mackay Member Posts: 4
    edited June 2018
    Popup just says Installation was interrupted before it could be completed. Tried a fresh download, just in case. Put trial key in, installs MS Runtime Library-Payment Services Requirements, flicks through a couple of popups very quickly to  Installation was terminated before reckon could be installed...image
  • Keith  MackayKeith Mackay Member Posts: 4
    edited June 2018
    Ok turns out the print spooler needed to be stopped and restarted,
  • ZappyZappy Accredited Partner Posts: 4,431 ✭✭✭
    edited August 2019
    Are you installing using the built in administrator? Have you renamed the installation directory? There is a support note for this
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