HELP PLEASE

JO-ANNE_7332490
JO-ANNE_7332490 Member Posts: 105 Reckoner Reckoner
edited October 2024 in Accounts Hosted
RECKON ACCOUNTS HOSTED - can't connect to online banking centre through Reckon Accounts Hosted, I click on the bank and nothing happens, it does not progress to next screen.......any ideas please

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited July 2018
    Hi Jo-Anne,

    This looks to a configuration setting change with the new update to Hosted which we'll need to address.

    In the meantime, there is a simple albeit roundabout workaround to get these and other external links within Hosted working -

    Click Help > Suggest New Features 
    A browser window will appear and along with a secure connection alert (screenshot below). Tick the option 'In the future, do not show this warning' and click OK.

    Close the 'Suggest new Features' browser window.

    Your Online Banking Centre links will now be operational.

    image
  • Unknown
    Unknown
    edited July 2019
    This content has been removed.
  • John G
    John G Reckon Staff Posts: 1,569 Reckon Staff
    edited July 2018
    Hello Jo-Anne,

    Does your PC have touch-screen enabled?
    If so please follow this guide to disable touch screen functionality.


    regards,
    John

  • Unknown
    Unknown
    edited July 2019
    This content has been removed.
  • John G
    John G Reckon Staff Posts: 1,569 Reckon Staff
    edited July 2018
    Hello Jo-Anne,

    I'm sorry, for the time being you'll need to do the steps outline above on each session you wish to connect to bank websites.  

    Click Help > Suggest New Features 
    A browser window will appear and along with a secure connection alert. Tick the option 'In the future, do not show this warning' and click OK.

    Close the 'Suggest new Features' browser window.

    Your Online Banking Centre links will now be operational.


    regards,
    John.
  • Unknown
    Unknown
    edited July 2019
    This content has been removed.
  • John G
    John G Reckon Staff Posts: 1,569 Reckon Staff
    edited August 2019
    Hi Jo-Anne,

    The steps above do need to be done at the start of each Hosted session.  

    if you are unable to upload on Hosted, then the alternative is to download your ABA file (stored on your Q drive) from Hosted to your local PC, login to your bank via your own browser and upload the file.  


    regards,
    John
  • Unknown
    Unknown
    edited July 2018
    This content has been removed.
This discussion has been closed.

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