I have been on hold for two hours and the call back setting on the members area is not working

nicole Toppnicole Topp Member Posts: 7
edited July 2018 in Accounts Business Range
I have been on hold for two hours and cannot activate the call back request..
The employee payment summaries ...one employees total gross is different to the profit and loss total wages..

Comments

  • gazza73gazza73 Accredited Partner Posts: 1,438 ✭✭
    edited July 2018
    Is it due to a deduction perhaps, not posted to P&L ?
  • RavRav Administrator Posts: 10,783 Administrator
    edited July 2018
    Hi Nicole,
    I'm really sorry that we've kept you waiting so long, the teams have certainly been kept busy this EOFY. Currently callbacks are unavailable while we prioritise getting through everyone who is currently waiting in the queue.

    In regard to this employee, is there anything different in their setup or pay? ie. tax exempt items, super, salary sacrifice etc?
  • nicole Toppnicole Topp Member Posts: 7
    edited July 2018
    I have been on hold no for three hours!!!!! not good
  • nicole Toppnicole Topp Member Posts: 7
    edited July 2018
    NO nothing
  • nicole Toppnicole Topp Member Posts: 7
    edited July 2018
    This is an employee that has left and the final pay has an amount of sick leave ...the amount looks similar to sick leave amount but not same total
  • nicole Toppnicole Topp Member Posts: 7
    edited July 2018
    No deductions just stocked standard employee on basic wage
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