Can not access my book, Reckon 1800 not answering

Ren MorrowRen Morrow Member Posts: 2
edited August 2018 in Reckon One
I am trying to log in to my book but it is not letting me. I am being told "This account has no subscriptions, or you have not been assigned access to any subscriptions. Please contact admin of the company for assistance."  I am the only person to have access to our book and am the administrator.  I have done nothing different for months nor have I changed settings.

Comments

  • RavRav Administrator Posts: 9,792 Administrator
    edited July 2018
    Hi Laureyanne,

    Just checking off the basics, are you signing in with the correct Reckon Portal login credentials that you usually do? ie. whether that is a Google, Microsoft registration or a regular sign-in.

    The book that you're trying to access, is it a book that has been shared with you from another party or one that you've set up?
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