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REMOVE ABN FROM GOVCONNECT?

Rebecca CaseRebecca Case Member Posts: 3
edited June 2019 in Accounts Hosted
Hi There. I have accidentally set up a new GovConnect account without using my existing Reckon user ID / details, and attached four of my clients ABNs to GovConnect. How do I delete the ABNs from the GovConnect I have set up and start again using the correct log in details? 

Comments

  • RavRav Administrator Posts: 10,736 Administrator
    edited July 2018
    Hi Rebecca,

    You cannot delete ABN's/STP services that have been set up.

    Are you looking at moving the four STP services that have been setup under the current (incorrect) Reckon Portal account to the correct one?

    Have you signed in to the Reckon Portal with the 'correct' login credentials as yet?
  • Rebecca CaseRebecca Case Member Posts: 3
    edited July 2018
    Hi Rav, yes I have logged in using the correct credentials now, but cannot add the four ABNs under the correct login as it appears each ABN can only be added to one user account?
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