Error Reckon GovConnect - Reckon One

Eric KongEric Kong Member Posts: 27
edited September 2018 in Reckon One
When trying to subscribe with Reckon GovConnect I get a "Unable to create subscription with Stp" No other error. I have made sure the ABN is correct, legal name is copied & pasted from ABN register and the email matches the one on the ATO contact list.

But now, it said the payrun is SENT to ATO STP. And when i tried to clicked on Reckon GovConnect, it asked for Verify MFA?

I never remember i have set this up but now it is asking me to enter 6-digit code?????

Please help!



Comments

  • RavRav Administrator Posts: 9,871 Administrator
    edited September 2018
    Hi Eric,
    It sounds like there are a couple of things happening here.

    Firstly, the "Unable to create subscription with STP" message means that the ABN you're trying to register has already been registered for STP services. 

    Are you logging in to the Reckon Portal with the same login credentials that initially used to register for STP?
    I noticed you've tagged this thread as Reckon One, so are you using the same login as what you'd use when logging in to use Reckon One?

    Multi-Factor Authentication (MFA) is required on every login to GovConnect STP, once verified it will remain active for 12 hours provided you don't logout. When your ABN was registered for STP, it would have been linked via MFA. 
  • Eric KongEric Kong Member Posts: 27
    edited September 2018

    Thank you for your reply Rav.

    Firstly, I have registered STP Subscription for our client - Westlake Restaurant Unit Trust (ABN 84815187232), inside the client's module. And it keep saying that unable to create Subscription with STP.


    Then after the payrun of the Westlake Restaurant Unit Trust, we select ' Single Touch Payroll' on left hand side, and select draft payroll, and click Green Button - 'Send to GovConnect STP', and the status will change from Draft to Sent. But does it mean it has really sent successfully to ATO?


    When I click on 'Launch Reckon GovConnect STP', it brings me to the myPoduct page (I guess this should be Reckon Protal), and when I click on the 'Reckon GovConnect', the MFA Screen is shown.


    I was quite surprise on this as I never set up the MFA Yet.


    Do you understand what I mean?


    Eric


  • Eric KongEric Kong Member Posts: 27
    edited July 2018

    Thank you for your reply Rav.

    Firstly, I have registered STP Subscription for our client - Westlake Restaurant Unit Trust (ABN 84815187232), inside the client's module. And it keep saying that unable to create Subscription with STP.


    Then after the payrun of the Westlake Restaurant Unit Trust, we select ' Single Touch Payroll' on left hand side, and select draft payroll, and click Green Button - 'Send to GovConnect STP', and the status will change from Draft to Sent. But does it mean it has really sent successfully to ATO?


    When I click on 'Launch Reckon GovConnect STP', it brings me to the myPoduct page (I guess this should be Reckon Protal), and when I click on the 'Reckon GovConnect', the MFA Screen is shown.


    I was quite surprise on this as I never set up the MFA Yet.


    Do you understand what I mean?


    Eric

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