STP change in reckon product

Pasta GoGo
Member Posts: 2 Novice Member

Hi all,
I have been using Reckon hosted for 2 weeks, I have setup my reckon portal with govconnect and successfully upload STP. However 2 days ago I moved to using reckon enterprise because our internet connection is not that great. Now when i upload STP to govconnect it says successful but the file just doesn't show up. My question is do I need to make changes in my reckon portal because I set it up with hosted and now using enterprise? and if so not sure how to.
Thanks Leo
Ok all good just found the option to add enterprise
I have been using Reckon hosted for 2 weeks, I have setup my reckon portal with govconnect and successfully upload STP. However 2 days ago I moved to using reckon enterprise because our internet connection is not that great. Now when i upload STP to govconnect it says successful but the file just doesn't show up. My question is do I need to make changes in my reckon portal because I set it up with hosted and now using enterprise? and if so not sure how to.
Thanks Leo
Ok all good just found the option to add enterprise
0
Comments
-
Hey Pasta,
Just checking.. you've managed to get this sorted?0 -
Hi Ray,
yeah all sorted, I had to add new product for enterprise in govconnect.
is it possible to remove the old product for hosted?
Cheers
Leo0 -
Unfortunately not just yet, but its on the list for the team to add this functionality in a future update.0
-
Hi, I'm having the same issue, I can't find where to add enterprise, where do I find the option?
0