RECKON ACCOUNTS HOSTED UPDATE

JO-ANNE

Since updating Accounts Hosted, there are numerous issues. Again, I am unable to expand columns in reports, there is a noticeable delay when using Reckon in all areas. The issue with online banking still exists. When will this be rectified?

Zappy

Indeed will it? I spent hours on the phone with a very ungruntled client yesterday who cannot understand why something that wasnt broken, had to be fixed. The temporary fix as suggested does not work either. Thanks for your time

Rav

Jo-Anne,
In regard to the ability to alter column widths there is info in this KB article which I'd recommend taking a look at -
Unable to resize Window or column widths on invoices or other templates

In relation to the online banking links, we've covered this in your other thread and have a workaround in place currently. I appreciate its not the most convenient and its something that the devs will be looking at addressing however at this stage I don't have a timeframe yet.
Clicking any of the bank links in the Online Banking Centre doesn't open the bank’s site

If you're noticing performance issues, there could be a number of factors contributing to it. To make sure you're getting the best out of your file and Hosted experience, I'd recommend taking a look at and performing the steps listed here -
How to improve the performance of your Reckon Accounts Hosted company file

Rav

Yes it will be fixed Kevin and I've just tested the steps in the current 'temporary fix' and it worked without an issue.

Take a look here - 
Clicking any of the bank links in the Online Banking Centre doesn't open the bank’s site

Zappy

Rav with the most humble and sincere respect, it did not work for me. I tried it on Chrome and Firefox just to be sure. Thanks for your reply

JO-ANNE

thanks Rav, I've looked into these articles and it has sorted the problems I have had.

JO-ANNE

Rav, I am clearing my forms to select. Is there a way of removing them all at once. It is a tedious process doing one at a time.