Upload STP 'Success' but nothing comes up on the page to then submit etc. Blank!

Kylie Charrington Ex Mills
Kylie Charrington Ex Mills Member Posts: 35 ✭
edited November 2022 in Payroll Premier
Finally got the upload errors to go away, and get a green SUCCESS bar when I upload a pay run now.... but then the webinar shows it should appear underneath on a list to then review and submit to the ATO.  But no list is coming up on my screen.  Webinar demo suggests it should be immediate.  Help please?  Thanks in advance!

Comments

  • Kylie Charrington Ex Mills
    Kylie Charrington Ex Mills Member Posts: 35 ✭
    edited August 2018
    Can I 'bump' this please?  Anyone able to help - I'm still having the issue..  :(

    Thanks!
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,101 Community Manager Community Manager
    edited August 2018
    Hi Kylie,
    Sorry but I'm not quite following where you are in this process, so just to clarify, when you say it says 'Success' is that when you submit the Pay Event to the ATO but the event doesn't appear after this?

    Could you post a screenshot of what you're seeing, feel free to block out any sensitive info.
    Reckon Logo - Signature.png
  • Kylie Charrington Ex Mills
    Kylie Charrington Ex Mills Member Posts: 35 ✭
    edited August 2018

  • Kylie Charrington Ex Mills
    Kylie Charrington Ex Mills Member Posts: 35 ✭
    edited August 2018
    Thanks Rav.   I did the upload button, chose the file etc, then get the green Success bar at the top.  But then nothing appears.  I *think* I should have a list of them then at the bottom to review & submit type of thing?  Thank you.   =)

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,101 Community Manager Community Manager
    edited August 2018
    Thanks so much for that Kylie,

    Ok, first thing, I've note that your GovConnect has the Payroll Premier product selected.. but is that actually the Reckon product you're using?
    Or are you using the Reckon Accounts Premier product? 
    Reckon Logo - Signature.png
  • Kylie Charrington Ex Mills
    Kylie Charrington Ex Mills Member Posts: 35 ✭
    edited August 2018
    Reckon Accounts Premier Edition 2018.     

  • Kylie Charrington Ex Mills
    Kylie Charrington Ex Mills Member Posts: 35 ✭
    edited August 2018
    image
  • Kylie Charrington Ex Mills
    Kylie Charrington Ex Mills Member Posts: 35 ✭
    edited August 2018
    It was the only Payroll premier option.  Is that wrong?  
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,101 Community Manager Community Manager
    edited August 2018
    Yes Payroll Premier is a seperate, standalone product.
    Reckon Accounts Premier comes under Reckon Accounts Desktop so if you select that option in the 'Add Products' menu, your pay events should appear.
    Reckon Logo - Signature.png
  • Kylie Charrington Ex Mills
    Kylie Charrington Ex Mills Member Posts: 35 ✭
    edited August 2018
    Thank you!  I'll have a go.

  • Kylie Charrington Ex Mills
    Kylie Charrington Ex Mills Member Posts: 35 ✭
    edited August 2018
    It works Rav - Thank you so much once again.   :)

  • Sharlien
    Sharlien Member Posts: 16 ✭

    Hello :-)

    My client (i am an accountant) is having the EXACT same problem, they are using Reckon Accounts 2022 "Enterprise", believe it is the desktop one? Has now tried going into settings and ticking every single option under "Select the Reckon product(s)...." (as not sure which one should be ticked) but it still has not worked, could you please advise which one they should have ticked on? Or if there is anything else they should try?

    Thank you very much :-)

  • Sharlien
    Sharlien Member Posts: 16 ✭

    Hello again :-)

    Can I "bump" the above query please, my client is still completely stuck unable to lodge STP. Please respond? Would really appreciate it! Thank you!

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,101 Community Manager Community Manager

    Hi @Sharlien

    I've just flicked a reply to the post you've created here ☺

    Reckon Logo - Signature.png
This discussion has been closed.

Categories