Is anyone having problems loading STP using Reckon Hosted, for the last 2 days???

Sue BothaSue Botha Member Posts: 11
edited August 2018 in Accounts Hosted

Comments

  • RavRav Administrator Posts: 9,868 Administrator
    edited August 2018
    What issues are you experiencing specifically with STP using Hosted?
  • Sue BothaSue Botha Member Posts: 11
    edited August 2018
    it wont load to GovConnect
  • RavRav Administrator Posts: 9,868 Administrator
    edited August 2018
    Can you outline the process you're going through and where specifically its failing?

    Are you getting any error messages?
    Are you able to log into GovConnect STP if you go through https://portal.reckon.com/

    Have you been able to access GovConnect STP successfully before or is this your first time?

    I need more detail to understand what is going on.

    Feel free to provide screenshots using the camera icon in the forum reply field.
  • Sue BothaSue Botha Member Posts: 11
    edited August 2018
    I have attached a snapshot

    I have lodged before from the desktop, this is the 1st from Hosted.

    After selecting a file, nothing uploads





    image













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