Welcome to the brand new Reckon Community!

For some tips on getting started check out the 'About Reckon Community' section

**RESOLVED** Reckon Accounts Hosted - Launch issue (17 September 2018)

RavRav Administrator Posts: 10,736 Administrator
edited August 27 in Accounts Hosted
Hi everyone,

We are currently investigating an issue affecting the launching of Reckon Accounts Hosted 2018.

Early indication shows that users are able to login successfully however upon clicking the Launch Accounts 2018 R2 button leads to a error page similar to that below depending on your browser.

Sincere apologies for any inconvenience caused, I'll be updating this thread with more info as soon as possible.

image

Comments

  • Michelle SmokerMichelle Smoker Member Posts: 8
    edited September 2018
    This reply was created from a merged topic originally titled cant log onto Reckon Hosted. cant log onto Reckon Hosted, it comes up with this error
    hosted-connectv82.reckon.com

  • East Albury IGA SupermarketEast Albury IGA Supermarket Member Posts: 7
    edited September 2018
    This reply was created from a merged topic originally titled I can't login today. I have tried on chrome and edge... it says contact page admi....
  • Sally McIntosh, Accredited ConsultantSally McIntosh, Accredited Consultant Accredited Partner Posts: 649
    edited February 2019
    It affects printing too!
  • Vicky MannixVicky Mannix Member Posts: 3
    edited September 2018
    l am getting the "site can't be reached" message.
  • GrantGrant Member Posts: 9
    edited September 2018
    Our 5 users can't print! Bringing the business to a halt.
  • RavRav Administrator Posts: 10,736 Administrator
    edited September 2018
    Hi Sally and Grant,
    Can you let me know what is happening specifically when you try to print?
  • Gareth from Just ValvesGareth from Just Valves Member Posts: 17
    edited September 2018

    so am I
  • Sally McIntosh, Accredited ConsultantSally McIntosh, Accredited Consultant Accredited Partner Posts: 649
    edited September 2018
    same error message... tried logging out and of course now i'm stuck!
  • Gareth from Just ValvesGareth from Just Valves Member Posts: 17
    edited September 2018

    cannot reach the page
    The website cannot display the page  HTTP 500
      Most likely causes:
    • The website is under maintenance.
    • The website has a programming error.
  • Liz HoggLiz Hogg Member Posts: 40
    edited September 2018
    Help, have clients here wanting to pay for goods and can't issue the Invoice,!!!!!!!!! another great day in the life of Reckon Reck........
  • Karen CoxKaren Cox Member Posts: 8
    edited September 2018
    I can print now, but other users still can't launch

  • ANGELA NAIDUANGELA NAIDU Member Posts: 22
    edited September 2018
    I am getting this message as well 

    This page isn’t working

    hosted-connectv82.reckon.com is currently unable to handle this request.

    HTTP ERROR 500
  • Kathleen CaldowKathleen Caldow Member Posts: 4
    edited September 2018
    Same message when will this be fixed.
  • RavRav Administrator Posts: 10,736 Administrator
    edited September 2018
    Hi everyone,
    Our Hosted teams are investigating at the moment and have narrowed down the point of failure. We're currently in the process determining the cause of the failure in order to form a solution.

    More info to follow.
  • Debbie HayesDebbie Hayes Member Posts: 7
    edited September 2018
    Same message - do we have an update?
  • Karen CoxKaren Cox Member Posts: 8
    edited September 2018
    We are up and running again - Cheers

  • Sally McIntosh, Accredited ConsultantSally McIntosh, Accredited Consultant Accredited Partner Posts: 649
    edited September 2018
    Back in now
  • Peter DarrellPeter Darrell Member Posts: 18
    edited September 2018
    This reply was created from a merged topic originally titled Hosted Down?. Hosted Down? Started with another person calling me to test printing and bam same problem... Log out then try to log back in and now....

    This page isn’t working

    hosted-connectv82.reckon.com is currently unable to handle this request.

    HTTP ERROR 500

    Seriously price keeps going up and so do problems? Is that normal? PS already cleared cache just in the case of it being that also restarted just to make sure all tasks are 100% out of the PID (Yes I use linux) when checking the raws it is establishment issues (Not client side)
  • Gareth from Just ValvesGareth from Just Valves Member Posts: 17
    edited September 2018

    I am back in now
  • RavRav Administrator Posts: 10,736 Administrator
    edited September 2018
    ** UPDATE - 1:57pm (AEST) **

    Hi everyone,

    This issue has been resolved. Access has been restored and is currently available, you may however notice a bit of slowness initially due to the mass number of logins hitting the server at the same time.

    Let us know if you have any trouble.

    Thank you all for your patience while we worked on this and our apologies for any inconvenience caused.
  • Peter DarrellPeter Darrell Member Posts: 18
    edited September 2018
    Yay its back! Thank you no more phone calls besides the ones where people where kicked. In relation to another update does Reckon not beta test and just hope for the best? No printing and no login really cant test on same server with hidden links to be sure for at least a month continues trial such as on there own accounting or does Reckon not use the hosted services them self?
  • GrantGrant Member Posts: 9
    edited September 2018
    Thanks, we're back in now too.
  • RavRav Administrator Posts: 10,736 Administrator
    edited September 2018
    Hey Peter,
    Not really sure what you're referring to, this wasn't related to an update or any deployment. It was an unexpected issue related to the Look Up Service (LUS) not functioning as expected.

    Thorough testing is conducted for any updates and maintenance that are carried out on the platform, which again, was not related to this outage. 
  • Debbie HayesDebbie Hayes Member Posts: 7
    edited September 2018
    I'm back up.

  • Peter DarrellPeter Darrell Member Posts: 18
    edited September 2018
    Interesting; So in short you use "VMware" with the recent update? so its not an update ?? like the bug reports on day one of the update on the 14th?
This discussion has been closed.