hosted-connectv82.reckon.com is currently unable to handle this request. HTTP ERROR 500

Carmen SempfCarmen Sempf Member Posts: 3
edited October 2018 in Accounts Hosted
We are trying to login to Reckon Accounts Hosted but are receiving the message 
This page isn’t working

hosted-connectv82.reckon.com is currently unable to handle this request.

HTTP ERROR 500

We have reviewed the community as per the various advice provided we have cleared the cache etc and stopped remote sessions but we are still experiencing this problem.  The problem occurrs on all browers

For example, one PC was able to connect this morning but when we went to go back in the message occurred. 

Comments

  • RavRav Administrator Posts: 9,871 Administrator
    edited September 2018
    Hi Carmen,
    Thanks for trying all those troubleshooting steps.

    Can you please try one more thing for me, if you can please reset your Reckon Accounts Hosted service password and confirm if that allows you to launch the service successfully?
  • Carmen SempfCarmen Sempf Member Posts: 3
    edited September 2018
    Hi Rav

    Unfortunately we are unable to reset the password to this file as it is a client's file and we (as his accountant) are accessing the file using his user details.

    We can advise that we have been able to access Reckon Accounts Hosted for a different client.

    Carmen
  • Carmen SempfCarmen Sempf Member Posts: 3
    edited September 2018
    Also, this seems to be PC related and not a general issue with the account accessing the file as we have just been able to login via a different PC but not on the 2 that are receiving the message above.
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