Transactions disappear from Online Banking

Lucas Anstiss

** Key themes:  #Online Banking  #aba files  #disappearing transactions  **

I'm using Reckon Hosted.

This issue is a little bit detailed, but important (to me at least!).

For the last two weeks I have created some "Bank Online" payments on Friday (some Bills and some cheques), for inclusion in a Monday payment run.  These payments appear in the Online Banking Centre on Friday, but when I come to create an ABA file on Monday the payments are not there.

This is a change in behaviour when previously I could add "Bank Online" payments over time, and then create an ABA file later.  The problem is that the cheques still exist in Reckon, but I can't send the payments to the bank, because they have disappeared - so Reckon says the bills are paid, but in reality they are not.

So there are a few possibilities
1) It is possible that one of our people have deleted the payments, but they tell me that they have not, and I can't check this because when I press the "ABA File History" button in the Online Banking Centre it tells me that "There is no ABA History for {abc} Bank".

2)  Some functionality in Reckon has changed....?

3)  I'm doing it wrong??  (although I haven't knowingly changed my behaviour here...)

4)  Something else?

Is anyone else having this issue?
How many ways can transactions leave the Online Banking Centre other than via the creation of an ABA file?
Why doesn't the ABA file history button work?
Is there another way I can tell how / where these transactions have disappeared?  [Note: I tried 

Rav

Lucas Anstiss