PP2019 installation saying it has expired

ErnieErnie Member Posts: 2
edited December 2018 in Accounts Personal Range
I renewed my subscription in Oct 2018 and installed PP2019 with new Key provided by Reckon.  I have now reached my old expiry date (Nov 2018) and PP is now telling me that PP2019 has expired and I need to renew.

Cannot seem to convince PP2019 that I have already renewed.

Any suggestions?
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