Invoices marked as Paid but still in unpaid section

Steven Cusens
Steven Cusens Member Posts: 3
edited April 2020 in Reckon One
Paid invoices are still in the unpaid section of Reckon One. They are marked as Paid when I open the actual invoice. How can I move them from the Unpaid tab to the Paid tab?


  • David Morris
    David Morris Member Posts: 15
    edited January 2019
    Do you have a screen shot? 
  • Kerrie H
    Kerrie H Member Posts: 102 ✭✭
    edited January 2019
    I have two customers that when I receive a payment to apply is shows a big list of invoices from 1999-2000 which have been paid, I have tried to get rid of them but cannot find a way, they do not appear on any reports to say they are unpaid and I guess it's probably something to do with the way they were processed 20 years ago.  Although it anoys me I just scroll past them to find the current invoice to apply the payment to.  Probably not relevant to Steven's issue but though any fix might work for mine also.
  • Jodie
    Jodie Member Posts: 31
    edited April 2020
    I am also having this problem, I have opened reckon one in different browser hoping it might refresh it.  have unallocated payment and reapplied it but that has not worked.  Please help.. Thanks
  • Rav
    Rav Administrator Posts: 13,517 Community Manager Community Manager
    edited January 2019
    Hi guys,
    Sounds like there may be an errant bug leaving some Reckon One invoices in the unpaid tab.
    We'll need to take a bit of a closer look and if you're able to shoot us some further info that would be really helpful. Specifically, we'll need your Reckon One user name/email address and the URL that displays in your address bar when you open the invoice(s) that are exhibiting this problem. It will look something like this as an example -

    Shoot it through to me at [email protected] and I'll ask our devs to take a look 
  • Rav
    Rav Administrator Posts: 13,517 Community Manager Community Manager
    edited January 2019
    Hi Jodie,
    Can you please check if this is now resolved for you and let me know?

    Steven - I've flicked you a reply back to your email. Should be resolved for you as well.

  • James Morton
    James Morton Member Posts: 2
    edited May 2019
    Hello, We are having the same issues with invoices which are paid still being listed as overdue. Has this bug been fixed yet?
  • Megan LeNoir
    Megan LeNoir Member Posts: 3
    edited February 2020
    Hi I am having the same issue in relation to a couple of invoices that have been paid but on the list of unpaid invoices it is showing up there with $0 balances due, now do I rectify this.
    Megan LeNoir
  • PBA
    PBA Member Posts: 7
    edited July 2019
    Hi there, did this get sorted?  I have one rogue 'overdue' invoice that has been paid.

  • Megan LeNoir
    Megan LeNoir Member Posts: 3
    edited July 2019
    No it does not appear to have been sorted as I still have a few items that have been paid and show $0 balance but still in the unpaid section
  • PJD
    PJD Member Posts: 1
    edited August 2019
    I've got the same issue and would love to hear the outcome.

  • Carol White-nee Nieper
    Carol White-nee Nieper Member Posts: 2
    edited February 2020
    I am having the same issue.  I entered a load of invoices and entered payments. They are showing up in the owing tab but when i open the invoices they are stamped paid.