🚨 STP SUBMISSION PROCESSING DELAYS 🚨


Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.

Reckon One extremely slow

Emma Bowley
Emma Bowley Member Posts: 2
edited April 2020 in Reckon One
It's taking ten seconds per transaction when reconciling bank accounts either manually or using accept all matches. I'm using Chrome. The program has only once been fast in the last two years but now it is super slow. My internet speeds are fine.

Comments

  • Rav
    Rav Administrator Posts: 13,248 Community Manager Community Manager
    edited April 2020
    Hello Emma,
    Do you experience 'slowness' in other areas of Reckon One or just when performing reconciliations?
    Have you tested Reckon One on a different browser to check if the same thing happens there as well? 

    The program has only once been fast in the last two years but now it is super slow.
    Can you give us a bit more info on this, including specific areas of Reckon One, what was slow, any troubleshooting conducted etc.
  • Judy Thomas
    Judy Thomas Member Posts: 13
    edited January 2019
    Hi Emma

    Nature of the beast!  10 seconds was also my count!  In my experience this happens more often than not, day or night.  If you have good connection then I'd say its a technical issue for Reckon.

    Cheers
    Judy
  • SA & AJ FIELD
    SA & AJ FIELD Member Posts: 1
    edited April 2020
    was there a solution to this? I am now experiencing the same issue?

This discussion has been closed.

Categories