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Back-up Failure Reckon Business Range 2018

Bob RobertsBob Roberts Member Posts: 3
edited August 2019 in Accounts Business Range
Have suddenly experienced back-up failure.Instead of the usual successful message we are now getting the message "unable to commit file operation to disk". Would appreciate an explanation and advice as to how to fix.


  • RavRav Administrator Posts: 10,743 Administrator
    edited February 2019
    Hi Bob,
    Sorry to hear you're having issues with your backup, are you able to run a Verify of your data file and confirm if Reckon Accounts reports any issues?

    File > Utilities > Verify Data
  • ZappyZappy Accredited Partner Posts: 4,658 ✭✭✭
    edited August 2019
    Did you search the forum? This exact issue has been raised several times.
  • Bob RobertsBob Roberts Member Posts: 3
    edited February 2019
    By way of an update, I have resolved the issue. After no issues were identified through verify data, I copied the file, renamed it, did a back-up, restored the back up to a new company file, and all is good.
    However I do have to record disappointment with the standard of service from Reckon support. Having been a Reckon account customer since 2001 and rarely having requested support, the support on this occasion was way below the standard that I had received on my last request which was quite a few years ago. Back then I was contacted by a support officer and was able to exchange with that officer, via emails or phone, information until the issue was resolved.
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