PLANNED MAINTENANCE - Reckon Accounts Hosted Australia (13 February 2019)

RavRav Administrator Posts: 10,895 Administrator
edited March 2019 in Accounts Hosted
Hi everyone,

We're going to be performing some maintenance on one particular file server in the Reckon Accounts Hosted service tonight.

Maintenance will occur tonight from 9:00PM - 10:00PM (AEDT)?.
All going well we expect to wrap things up well before the end time listed above.

This maintenance will result in a very short outage period for a small number of Australian Hosted users.

If you try to log into Reckon Accounts Hosted after we've kicked off maintenance tonight you may find that your Q drive is not visible/accessible or if you're already logged in after maintenance has started you may notice a connection error message when saving a transaction or completing a task.
In both instances, closing your file and logging out for 5-10 minutes will resolve this.

This will not affect all Hosted users as we're only focusing on one specific file server (FSS-08).

Our sincere apologies for the short notice and we thank you for your understanding.

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