Reckon Account Hosted mutli user

JO-ANNE_7332490
JO-ANNE_7332490 Member Posts: 105 Reckoner Reckoner
edited October 2024 in Accounts Hosted
We are currently using our file in multi user and I am having all sorts of problems. Reports are taking over 5 minutes to build, I am getting error messages saying company file is in use, but the other user is not doing anything. The other user has closed out and I am still getting a message saying I have to wait for the other user to perform their task. I have wasted 2 hours this morning with this issue. It is becoming very frustrating and time consuming. Might be looking at another software package due to this unproductive progam issues

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  • Unknown
    Unknown
    edited July 2019
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  • Unknown
    Unknown
    edited July 2019
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  • Jeffrey Arana_7451558
    Jeffrey Arana_7451558 Member Posts: 51 Novice Member Novice Member
    edited March 2019
    Hi Jo-anne, we're also using multi user RAH. Performance issue on slowness sometimes however we're good with it. Users are in different locations - perth, nz, mla, and sg. Yes you can try to be on single user and back the books up first to be sure.
  • Big Hat
    Big Hat Accredited Partner Posts: 101 Accredited Partner Accredited Partner
    edited March 2019

    John Peppas

  • Unknown
    Unknown
    edited July 2019
    This content has been removed.
  • Big Hat
    Big Hat Accredited Partner Posts: 101 Accredited Partner Accredited Partner
    edited March 2019

    John Peppas

  • Unknown
    Unknown
    edited July 2019
    This content has been removed.
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