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Reckon Account Hosted mutli user

JO-ANNEJO-ANNE Member Posts: 196
edited July 2019 in Accounts Hosted
We are currently using our file in multi user and I am having all sorts of problems. Reports are taking over 5 minutes to build, I am getting error messages saying company file is in use, but the other user is not doing anything. The other user has closed out and I am still getting a message saying I have to wait for the other user to perform their task. I have wasted 2 hours this morning with this issue. It is becoming very frustrating and time consuming. Might be looking at another software package due to this unproductive progam issues

Comments

  • JO-ANNEJO-ANNE Member Posts: 196
    edited July 2019
    I'm now working on single user trying to verify data and I'm getting the message - working (not responding)
  • JO-ANNEJO-ANNE Member Posts: 196
    edited July 2019

  • Jeffrey AranaJeffrey Arana Member Posts: 77
    edited March 2019
    Hi Jo-anne, we're also using multi user RAH. Performance issue on slowness sometimes however we're good with it. Users are in different locations - perth, nz, mla, and sg. Yes you can try to be on single user and back the books up first to be sure.
  • Big HatBig Hat Accredited Partner Posts: 102
    edited March 2019
    Hi Joanne

    Feel free to call me on 0418 771 971 and I will try to assist

    Your issue should be able to be resolved without any major work
  • JO-ANNEJO-ANNE Member Posts: 196
    edited July 2019
    Hi Jeffrey, as you can see im having big problems. Just trying to see now if the internet is the problem
  • Big HatBig Hat Accredited Partner Posts: 102
    edited March 2019
    Hi Joanne

    I can assist now
  • JO-ANNEJO-ANNE Member Posts: 196
    edited July 2019
    Hi John
    I'm talking with Telstra atm to see if there is a problem from their end
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