Issue with Reckon STP App

Jean-Luc BoulangerJean-Luc Boulanger Member Posts: 2
edited May 2019 in Single Touch Payroll App
I just downloaded Reckon STP App on my iPhone. I entered my ABN on "My company" page, then the App froze, asking to select my company but not giving the option to do it: any idea about how to fix this?

Comments

  • RavRav Administrator Posts: 10,885 Administrator
    edited May 2019
    Hi Jean-Luc,
    Which app version are you using? iOS or Android?

    Can you please kill the app from your active app manager (differs per device) and then restart it and try again? Is there any difference?
  • Jean-Luc BoulangerJean-Luc Boulanger Member Posts: 2
    edited May 2019
    Using the App downloaded on my iPhone 7 from the Apple store. I deleted it, re-dowloaded it and still have the same problem
  • RavRav Administrator Posts: 10,885 Administrator
    edited May 2019
    Hi Jean-Luc,
    We've got an update coming to the app tomorrow at the latest, can you please update it when it does (I'll let you know once its released) and confirm if your setup is ok after this?
  • KarlyKatzKarlyKatz Member Posts: 4
    edited May 2019
    I’m having same issues. Found company, entered data for employees, then can’t do anything after that - screen freeze and large font incomplete sentence...deleted and re-downloaded twice. Same problem. image
  • RavRav Administrator Posts: 10,885 Administrator
    edited May 2019
    Hi Karly,
    Which iPhone do you have and which version of iOS are you running?
  • KarlyKatzKarlyKatz Member Posts: 4
    edited May 2019
    IPhone 7 and iOS 12.2
  • KarlyKatzKarlyKatz Member Posts: 4
    edited May 2019
    Deleted app and re-downloaded again just now. Still impossible to use. Can login, my employees data is still there, but cannot do anything or submit a pay run.
  • KarlyKatzKarlyKatz Member Posts: 4
    edited May 2019
    Hello??
  • Henry StevensHenry Stevens Member Posts: 8
    edited May 2019
    same problem.. thought i was doing something wrong. very frustrated.
    looking forward to solution.
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