Wrong abn

Antonio ScundiAntonio Scundi Member Posts: 4
edited June 2019 in Single Touch Payroll App
Ive entered the wrong ABN and my ABN was not showing on the system

Comments

  • RavRav Administrator Posts: 10,906 Administrator
    edited June 2019
    Hi Antonio,
    Just to clarify, you picked an incorrect ABN in the STP app when going through the setup?


    If so, can you advise the incorrect ABN that you've registered to the app.
    Also, please confirm if the email address you've used to register on the app is the same one used for your Reckon Community account.

    Cheers
    Rav
  • Antonio ScundiAntonio Scundi Member Posts: 4
    edited June 2019
    Hey rav yes that is what when i was signing up on the app the wrong abn used is 79626307935 and yes it is then same email used thank you
  • RavRav Administrator Posts: 10,906 Administrator
    edited June 2019
    Thanks for getting back to me Antonio,
    Can you double check that number to the one registered in your app, I tried looking it up and its coming back as an invalid ABN and because of that won't be listed on any app account registrations.
  • Antonio ScundiAntonio Scundi Member Posts: 4
    edited June 2019
    Sorry it was 79626307953
  • Antonio ScundiAntonio Scundi Member Posts: 4
    edited June 2019
    Last 2 numbers were wrong
  • RavRav Administrator Posts: 10,906 Administrator
    edited June 2019
    Thanks Antonio,
    This should be sorted now.
    Please log out of the app if you haven't already and close it in full ie. swipe it away from your running apps (will vary between phone models).
    Give it a couple of minutes and then sign back in with your existing login details. The app will take you through company setup again and let you register your ABN.

    Cheers
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