How do I reset an incorrect STP App username e-mail address?
I can no longer login to the app. I was able to make a payroll report when first logged in, but now password I recorded does not work and it appears the e-mail address attached to the account was truncated ("[email protected]" instead of “[email protected]"). Consequently, I cannot reset the password (the reset request goes to the truncated (non-existent?) e-mail address) or otherwise login and correct the e-mail address. I attempted to correct this by creating a "[email protected]" account, but the app correctly notes that my company ABN is already associated with another account.
I’m stuck. I can login to new the "[email protected]" account on the app, but it isn't set up, and when I enter my company ABN it tells me that the company is already registered (presumably to the "[email protected]" account). I can't login to that account because the password doesn't work and I can't reset the password because the e-mail address is wrong.How can I correct the "[email protected]" account name to "[email protected]" or otherwise access the account?