can't login

silsil Member Posts: 6
edited July 2019 in Single Touch Payroll App
Received a message "there was a problem signing you in" unexpected error occurred and this has been logged for investigation.
How long does this take to fix?

Comments

  • RavRav Administrator Posts: 9,786 Administrator
    edited July 2019
    Hi Sil,
    Are you signing in to the app with your existing login credentials? Have there been any changes to the way you sign in? eg. changed your email address etc.


  • silsil Member Posts: 6
    edited July 2019
    Hi YES i changed my email address due to a typo error in it and it has been updated
  • RavRav Administrator Posts: 9,786 Administrator
    edited July 2019
    Hi Sil,
    What's the ABN registered in your app?
    Can you confirm if the email address you've registered in the app is the same email address for this Reckon Community account?
  • silsil Member Posts: 6
    edited July 2019
    ABN is 99189228317 and YES the email address is the same email address
  • silsil Member Posts: 6
    edited July 2019
    I am also able to login to the reckon portal with the same email address
  • silsil Member Posts: 6
    edited July 2019
    Hi is anyone able to help with this problem?

  • DarrynDarryn Member Posts: 35
    edited July 2019
    Like me, you're among a few people with exactly this problem.
    https://community.reckon.com/reckon/topics/how-do-i-reset-an-incorrect-stp-app-username-e-mail-addre...
    I'm still waiting for the bug to be pinned down and fixed.

  • RavRav Administrator Posts: 9,786 Administrator
    edited July 2019
    Hi Sil,
    Can you please close your app in full ie. swipe it away from your running apps.
    Open it back up and sign in again, the app should take you through the company setup process to register your ABN.

    Let me know how you get on.

    Cheers
  • silsil Member Posts: 6
    edited July 2019
    Hi all fixed thank you
  • Seamus PhillipsSeamus Phillips Member Posts: 13
    edited July 2019
    I’m having the same problem as Sil how do I fix it?
  • Seamus PhillipsSeamus Phillips Member Posts: 13
    edited July 2019
    image
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