Reckon Hosted won't let me do backup.

Carolyn Johnston

I am trying to do a backup before upgrading my files to R19, but I am getting a message saying the currently logged in windows user does not have permission to write or delete files from this location! I am the Admin and am logged in as Admin. Have tried ringing Tech support, but they are at capacity and not taking calls!!!

Joy Bodker_10080209

I just backed up and successfully updated one company account, luckily the one that I had to process payroll on, now I am trying to back up the 2nd company account so I can update and I keep getting an error message that the file could not be backed up.

Carolyn Johnston

Unfortunately the one I can't get to work is my payroll one - and it's payday tomorrow!!

Joy Bodker_10080209

I logged out and when I logged back in I was able to complete a successful backup and update to 2019. 

Linda ABC

As per Joy - try logging out and back in - maybe try a different location or file name for the backup?

Carolyn Johnston

Have logged in a number of time, same outcome.  I don't even get to the location for the backup, it starts the verify files box, then goes to the error message!

GerryWinter

Let me do it for you, call me on 0418907140
Gerry