Wrong email used when setting up STP mobile app, how do I change this.?

George CGeorge C Member Posts: 3
edited August 2019 in Single Touch Payroll App
Help required

Comments

  • RavRav Administrator Posts: 9,786 Administrator
    edited July 2019
    Hi George,
    I can help you with this, can you advise the ABN you've registered to the app please.

    Also, can you confirm the email address for your app account is the same one used for this Reckon Community account?
  • George CGeorge C Member Posts: 3
    edited July 2019
    Hi, ABN: 80 217 601 144 Email used [email protected] com Will be changing to a different email once sorted. New email will be : [email protected] Appreciate your assistance. Thanks
  • RavRav Administrator Posts: 9,786 Administrator
    edited July 2019
    Hi George,
    I've gone ahead and deleted this registration and app account.
    The ABN is now available for re-registration in a new app account with the correct email address above.

    Please log out of the app if you haven't already, close the app in full ie. swipe it away from your running apps. Sign up for a new app account using the new/correct email address and register the ABN on the app.
  • George CGeorge C Member Posts: 3
    edited July 2019

    Thank you
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