Error on GovConnect lodgement

Peter Norkett
Peter Norkett Member Posts: 19 ✭
edited July 2019 in Payroll Premier
Hey Guys,

I have had the below error come back from the ATO on my first STP report.

The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'Line1T' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found

Any Idea how to fix this? Also still having issues with Payroll crashing when you try to process a report from the reports menu. Any idea on how to fix this?

Thanks In advance

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,101 Community Manager Community Manager
    edited July 2019
    Hi Peter,
    Take a look through the employee address fields in Payroll Premier, make sure that they don't contain any special characters like quotation marks, slashes, dashes etc.
    Also, make sure that there are valid postcodes and States listed for everyone. 
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  • Peter Norkett
    Peter Norkett Member Posts: 19 ✭
    edited July 2019
    Hi Rav,

    Thanks for that, did you have any other suggestions? I have had a look through & cant see anything suspect & I have submitted 2 since then & they have both gone through without an issue.

    Thanks

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