ABN already registered

Sam TonSam Ton Member Posts: 6
Hi,
I am having the same issue where "ABN has already been registered, if you have one, please try a different GST branch" error.

I tried to call Support but no answer as well as email support but no answer for nearly a week.

Can you help please?

My ABN: 47 099 886 423
email:  [email protected]

Thanks in advance
Sam Note: This conversation was created from a reply on: ABN registered Reckon GovConnect, please help.

Comments

  • RavRav Administrator Posts: 10,763 Administrator
    edited July 2019
    Hi Sam,
    There are a couple of things happening here so I've split this off into a new post.

    Firstly, it looks like this ABN is already registered to the micro-business STP app. Is this what you're looking to use or do you currently use a Reckon accounting software product for your payroll?

    The second aspect of this was that it looks like you've tried to register the ABN to the GovConnect service (which is for users of Reckon accounting software) however there was an error on the registration. I've cleared the error now so it can be registered to GovConnect IF that's what you need.

    Let me know.
  • Sam TonSam Ton Member Posts: 6
    edited July 2019
    Hi Rav, Yes, i would like to connect to GovConnect for my STP via reckon one payroll and accounting via pc portal. I do not want to register via the micro STP for less than 4 employees. I mistakenly try this through mobile apps and it appeared to have register unintentionally. Thanks for clearing the blocker. Will update you once i try tonight Cheers
  • Sam TonSam Ton Member Posts: 6
    edited July 2019
    Hi Rav,

    Quick update;
    I was able to connect to GovConnect and register the Software ID. 
    Then registered this Software ID via ATO using Access Manager.
    All good now

    Thanks for your help
    Regards,
    Sam
  • RavRav Administrator Posts: 10,763 Administrator
    edited July 2019
    Good stuff Sam.
    I've also deleted the ABN registration from the STP app this morning so its only the GovConnect service active for you.
  • Jianbin WangJianbin Wang Member Posts: 2
    edited May 21
    Hi Rav,

    Please help me with the same issue. I initially tried the Reckon STP app and registered my ABN in that app. I have subsequently realised the app is only for 4 or less employees and thus its not suitable for me to use, hence I have subscribed to Reckon One.

    Now when I try to get log into Reckon GovConnect the error message of "ABN has already been registered, if you have one, please try a different GST branch" came up as well.

    My question is how do I de-register my ABN number from the Reckon STP app and use it with my Reckon One account?

    Many thanks
    Jay
  • Jianbin WangJianbin Wang Member Posts: 2
    edited August 2019
    Hi Rav,

    My ABN number is 85181473320 and my email address for both the STP app and my Reckon One account is [email protected]

    Thanks
  • RavRav Administrator Posts: 10,763 Administrator
    edited August 2019
    Hi Jianbin,
    I've removed the ABN registration from the app.
    You can go ahead and register it on the GovConnect service now and it will go through fine.

    Let me know how you get on.
  • Nathan SmithNathan Smith Member Posts: 1
    edited August 2019
    Hi Rav, I'm having the same problem, could you reset mine please? ABN is 37309383854. Email is [email protected] Thanks very much! Nathan
  • RavRav Administrator Posts: 10,763 Administrator
    edited August 2019
    Should be good to go now Nathan.

    Cheers
  • Sunyoung KimSunyoung Kim Member Posts: 4
    edited August 2019
    Hi Rav,

    I have same problem, could you please reset mine? ABN is 13 624 705 871. Email is [email protected] Thanks in advance for your help.

    Sun
  • RavRav Administrator Posts: 10,763 Administrator
    edited August 2019
    Hi Sun,
    Should be fine now, try registering in GovConnect again when you've next got a chance.
  • Sunyoung KimSunyoung Kim Member Posts: 4
    edited August 2019
    Thank you so much. Now I''ve successfully registered in GovConnect with no drama. 
  • Charlie CheungCharlie Cheung Member Posts: 3
    edited August 2019
    Hi Rav, I have the same problem. When I login with the email address below, the Reckon App said my ABN is already be registered. ABN 24601430031 email: [email protected] Would you please reset it for me ? Thanks.
  • RavRav Administrator Posts: 10,763 Administrator
    edited August 2019
    Hi Charlie,
    When I search this ABN, I can see that its already registered in the STP app under that email address ([email protected]). 

    When you are attempting to login to the app, are you using the above email address or are you using something else? ie. if you login with the above email address, it shouldn't ask you to register the ABN again, it will just show the existing registration.
  • Charlie CheungCharlie Cheung Member Posts: 3
    edited August 2019
    Hi Rav, Thanks for your prompt response. I just realised i have used a wrong email address to login. (the email you searched) My correct email should be : [email protected] Can you please change it to the correct email address ? Cheers
  • RavRav Administrator Posts: 10,763 Administrator
    edited August 2019
    Ah ok, I see what's happened now, sorry I didn't notice that small difference between the two email addresses initially.

    Ok, so what you need to do from here is this;
    Head over here and login with your CURRENT app account login credentials which currently is an 'incorrect' email address ie.[email protected]

    Once you're logged in, click on 'Profile' in the top right corner then edit your email address to the correct one & save it. 

    Once that's done, login with your new/correct email address & password and you should be good to go.
  • Charlie CheungCharlie Cheung Member Posts: 3
    edited August 2019
    Fixed it Thank You
  • Nikolas InglezakisNikolas Inglezakis Member Posts: 2
    edited August 2019
    Hi I registered with STP on the app for the tax office - the wrong ABN & company details came up without me doing anything & it's mentioned a branch No & Strata plan

    Howe do I reset it or edit my details???


    Nikolas
  • Annie MinternAnnie Mintern Member Posts: 3
    edited August 2019
    I'm also having this problem. ABN is 75406338816 email is either: [email protected] or [email protected]
  • Annie MinternAnnie Mintern Member Posts: 3
    edited September 2019
    Can someone please help me with this? I've deleted the app and also noticed that the app was registered to a different abn which was incorrect.

  • Annie MinternAnnie Mintern Member Posts: 3
    edited September 2019
    I also can't find my software id but I'm assuming this is because I haven't registered with GovConnect yet??
  • RavRav Administrator Posts: 10,763 Administrator
    edited September 2019
    Hi Annie,
    Can you try registering your ABN in GovConnect now please. It should work without issue.
  • LyndaCLyndaC Member Posts: 58
    edited September 2019
    Hi Rav

    I am having the same issue with ABN  90057824612

    Thanks

    Lynda
Sign In or Register to comment.