error message "no employees have been paid in the given year"
Comments
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Yes to you final comment mine does that too. The no employees comment is new to me. Check on the portal whether the pays have gone to the tax office under employees.1
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Hi Sue
Yes, due to the ATO load volume, the manual refresh is currently required by clicking on the “Details” link (although Reckon are in the process of trying to implement a more automated solution as we speak!)
The STP error you’re experiencing relates to your selection & sounds like a message that shows in that instance but actually in the “Process Payment Summaries” screen. Are you sure you are not in this screen as they look almost identical & are next to each other in the Employees dropdown menu ?
On your “Process Single Touch Payroll” screen (within your RA Plus program, not the GovConnect Portal) ….
- Check the dropdown (Pay) dates &
- That you do not have the “Finalise Year” checkbox ticked
Shaz Hughes Dip(Fin) ACQ NSW, MICB
Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)
Accounted 4 Bookkeeping Services
Ballajura, WA
0422 886 003
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Thanks its good to know that what I am doing is right. I verified my data and even though there were no errors, the error message has disappeared now when I load Quickbooks - problem solved (for now) thanks for your help1
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