when is someone going to take my call Ihave been waiting 1 hr when told the wait time was 10 min

Options
Graham Lyn Harding
Graham Lyn Harding Member Posts: 1
edited July 2019 in Payroll Premier

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,678 Community Manager Community Manager
    edited July 2019
    Options
    Hi Graham,
    I'm really sorry to hear we've kept you waiting so long on your call this morning.
    Unfortunately we do have some queues at the moment which our teams are working very hard to get through all calls as quickly & thoroughly as possible.

    Have you had a chat with a team member as yet?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Greg Tenni_8946652
    Greg Tenni_8946652 Member Posts: 17
    edited July 2019
    Options
    Graham - you're lucky you at least got through to the robo-mongrel. When I phoned on 2 July I just got "Bugger off - we're busy" Click!
    Great support when you need it most.
  • Kathleen Thompson
    Kathleen Thompson Member Posts: 8
    edited July 2019
    Options
    Hi Graham,

    I found that calling as late as possible 5.00 pm did the trick, as I'm in WA that meant after 3.00 pm
  • Helen Bowers
    Helen Bowers Member Posts: 97
    edited July 2019
    Options
    Graham. I am only too happy to hear your problem and see if I can be of assistance. There is an enormous lot of data that we have put on the Payroll Premier chat pages in the last seven or eight weeks, so I hope you went through that to see if there were some helpful hints.