Payroll Premier Reports - No records found
Michael_10164472
Member Posts: 2 ✭
Hi,
Recently we upgraded to Payroll Premier 2019\20 and since then have run our first payroll without issues. At some point since this time, the error "no records found" appears when running reports, including the "Leave Accrued Report".
When manually searching the info, it is all there, and the settings and filters in the reports haven't changed.
Is there a way to recover the reports or report settings from a previous backup, or from a previous payroll year? Has anyone else had this issue?
Thanks.
Recently we upgraded to Payroll Premier 2019\20 and since then have run our first payroll without issues. At some point since this time, the error "no records found" appears when running reports, including the "Leave Accrued Report".
When manually searching the info, it is all there, and the settings and filters in the reports haven't changed.
Is there a way to recover the reports or report settings from a previous backup, or from a previous payroll year? Has anyone else had this issue?
Thanks.
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Just an update on this -> I have spoken to Reckon support techs on the phone, and they have re-installed, re-imported and re-created reckon 2019\20. Appears the datafile was corrupt somehow.
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