Payroll Premier Reports - No records found

Michael_10164472
Michael_10164472 Member Posts: 2 ✭
edited August 2019 in Payroll Premier
Hi,
Recently we upgraded to Payroll Premier 2019\20 and since then have run our first payroll without issues. At some point since this time, the error "no records found" appears when running reports, including the "Leave Accrued Report".
When manually searching the info, it is all there, and the settings and filters in the reports haven't changed.
Is there a way to recover the reports or report settings from a previous backup, or from a previous payroll year? Has anyone else had this issue?
Thanks.

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  • Michael_10164472
    Michael_10164472 Member Posts: 2 ✭
    edited August 2019
    Just an update on this -> I have spoken to Reckon support techs on the phone, and they have re-installed, re-imported and re-created reckon 2019\20. Appears the datafile was corrupt somehow.

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