Customer DDR

Zappy
Zappy Accredited Partner Posts: 5,324 Accredited Partner Accredited Partner
edited April 2020 in Reckon Accounts (Desktop)
I have direct debit requests set up for all my customers for monthly subscriptions on annual invoices. I want to apply the payments to the open invoices I also want to memorize the process so I I can cut down on the admin next month and the one after and so on. I thought I could memorize the customer payment but it appears this is one thing that Reckon cannot do. Does anyone have any other ideas? 

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2019
    Yeah, it would be good to be able to memorise both bill & invoice payments :(

    The only other workaround that comes to mind is to send customers an annual "invoice" that's actually just on a Sales Order template. 
    Then, setup & memorise a monthly Sales Receipt for each customer to enter the auto monthly payments ....? 

     ... Not a perfect solution I know, as you won't be able to identify as easily if someone hasn't paid but can't see how else it could be automated :( 

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

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  • Adrian_6974554
    Adrian_6974554 Member Posts: 191 ✭✭
    edited August 2019
    Hello Kevin

    Import in bank statement and use the transaction rules to receive payment.

    It partially works, get the receipt against the customer, but still does not actually applies against the invoice.

    Have a client that uses this effectively.

    If they are on Cash Basis, then do a receive payment and apply credits to tidy up debtors once a  quarter to correct for cash basis GST.

    Adrian
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
    Hi Kevin

    set up a customer "Direct Debit" & make these customers "jobs" (sub-customers) Direct Debit being like the Head office & Head office pays for many branches.  Each job can still invoice directly to the individual customers, with each address & individual email etc, but you can then apply the direct debit lump sum payment via the head Direct Debit customer account and keep applying until you rin out of money to pay off.
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited August 2019
    Nothing is going to memorise a customer payment if you want to pay it off the individual invoices, this is the only way for RA to deal with lump sum payment over many individual customers, you group them under a head customer.

    The only other option would be not to mark them off an invoice, just record them under the customer.  But Even if you adapted an estimate as an inv to send to customers you still can't use 'deposit' because there are no gst options, so the only other way to get the money to individual customers is through a sales receipt, but again this would be a sales receipt to undeposited funds for every customer, unless you use the Head Customer "Direct Deposit Customers" at the worst this would print on the sales receipt above their name and address.