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I am not able to login to Reckon STP app through my phone. It simply hangs without responding. Is th

Udai MuthuUdai Muthu Member Posts: 11
edited September 2019 in Single Touch Payroll App
Unable to login to STP. It is not responding.

Comments

  • RavRav Administrator Posts: 10,726 Administrator
    edited September 2019
    Hi Udai,
    Are you using the Android version of the STP app?
    If so, can you please try the following;

    -  Close the app in full ie. swipe it away from your running apps. 
    -  Go into your phone settings: Settings > Apps > Reckon STP > Storage > Clear Data
    (Your path may vary depending on your phone & Android version).
    -  Reopen the app and login.
  • Udai MuthuUdai Muthu Member Posts: 11
    edited September 2019
    Perfect. All good now. Thanks Rav. 
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