Product Key Invalid
Kaye Fogarty
Member Posts: 2 ✭
I am getting the message Invalid Product Key when trying to upload my STP report and have followed your instructions and changed the V2 to V1 with no success. Last week when I did a payrun we had to reinstall Payroll Premier 2019/20 version as no information was printing on our payslips other than superannuation details.
Can you tell me what I am supposed to do next please?
Can you tell me what I am supposed to do next please?
1
Comments
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Hi Kaye,
Welcome to the Community.
Are you using Payroll Premier 2019/20?
Unfortunately, manually changing the V2 to V1 won't work anymore but rather, to resolve this just download and install our patch update for Payroll Premier 2019/20.
Check out full details and instructions here -
Payroll Premier 2019/20 Patch Update
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Kaye, I also had this problem and installing the patch wasn’t the only step I also had to go into company information and change the phone number so there were no spaces or brackets just numbers. Hope this helps and good luck. Cheers Meg0
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Hi Meg and Rav
The patch has worked for me. Thanks for your input.0
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