Tax Office issue

JulieJulie Member Posts: 10
edited October 2019 in Single Touch Payroll App
I sent a pay run for w/e 27 September.  It came back declined by ATO  I realised I had put an incorrect amount in the superannuation amount.  I have now sent an amendment with a negative amount to adjust the amount.  When I go into my AUS Key the amounts aren't showing up.  I have rung the Tax Office.  They say the amounts are there just not showing up.  I have been told this is something my provider has to fix.  Please help.  Also, when I go into settings on my mobile app there is nothing there.  No idea what has happened.  Don't know how else to contact you.  Appreciate your support

Comments

  • RavRav Administrator Posts: 10,790 Administrator
    edited October 2019
    Hi Julie,
     Also, when I go into settings on my mobile app there is nothing there.
    For the above, make sure that you have the latest version of the app which is currently v1.7.0, go into your app store and download the update. Once installed it will resolve this.
    When I go into my AUS Key the amounts aren't showing up.
    In regard to this aspect, do you mean that the figures sent via the Adjustment are not showing up in the ATO Business Portal or in our STP app?
  • JulieJulie Member Posts: 10
    edited October 2019
    Hi Rav,  In the AtO business portal  When I spoke to them they said they can see it but it isn't showing up for me to see.  They said I had to contact you.  Don't understand why they couldn't do anything
  • JulieJulie Member Posts: 10
    edited October 2019
    Can you help please Rav.  
  • Joseph LiJoseph Li Member Posts: 336
    edited October 2019
    Business Portal shows adjustment without the figures. Maybe the ATO will improve the program in future.
  • JulieJulie Member Posts: 10
    edited October 2019
    It is just that it doesn't show any amount for that pay period at all.  The Tax Office said it is something that has to be done from Reckons end.  
  • Joseph LiJoseph Li Member Posts: 336
    edited October 2019
    Adjustments are shown as update events with no figures in Business Portal.
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