Error, adjustment has been declined by ATO from my mobile app

HelenHelen Member Posts: 9
edited November 2019 in Single Touch Payroll App
Please tell me how can i fix it.


image

Comments

  • RavRav Administrator Posts: 9,871 Administrator
    edited November 2019
    Hi Helen,
    The problem here is that the super figure for this employee has been entered with a number over 2 decimal places ie. 0.00999999999999091 as shown in your screenshot.

    What you need to do is bring this number back to a valid 2 decimal number. 
    Create an adjustment in the app (not a pay run), select the relevant employee this relates to and in the super field add in a value that brings that above figure to a 2 decimal number for example; 0.00999999999999099 would bring that figure to 0.02
    That's just an example, you can use your discretion here and add in anything you like as long as the end result is the adjustment brings the first value back to a 2 decimal place number.
  • HelenHelen Member Posts: 9
    edited November 2019
    Hi Rav,

    I did put 2 decimal number. 

    I want to move to Reckon One Payroll from Free mobile app, the adviser told me to make my mobile app record for my employees to be "zero" to report ATO.  Then i can start from begin to create my employees in my Reckon One Payroll.

    What i should do next?





  • HelenHelen Member Posts: 9
    edited November 2019
    I want to move to Reckon One Payroll from Free mobile app, the adviser told me to make my mobile app record for my employees to be "zero" to report ATO.  Then i can start from begin to create my employees in my Reckon One Payroll.

    What i should do next?

    image
  • RavRav Administrator Posts: 9,871 Administrator
    edited November 2019
    Hi Helen,
    Have you completed the adjustment that I outlined above in order to bring that number back to a 2 decimal place number?
    You will need to do this first in order to proceed with 'zeroing out' your totals from the app.
  • HelenHelen Member Posts: 9
    edited November 2019
    Hi Rav,

    I tried to put -$295.23, but it showed a message:
    YTD total can't be negative
    Please check and update your adjustment amount
  • RavRav Administrator Posts: 9,871 Administrator
    edited November 2019
    Helen,
    Have you already completed the adjustment to rectify the issue of the super figure being over 2 decimal places? If not, then you need to do this first.
  • HelenHelen Member Posts: 9
    edited November 2019
    i put 295.23, then try to make and - in front of $, it shows:
    YTD total can't be negative
    Please check and update your adjustment amount
  • RavRav Administrator Posts: 9,871 Administrator
    edited November 2019
    Helen, did you complete the step that I outlined in my first reply, click HERE to view.
  • HelenHelen Member Posts: 9
    edited November 2019
    Hi Rave,
    Yes, of course, i never put more than 2 decimal point.  
    Now what i need to put the amount is negative, message shows:
    YTD total can't be negative
    Please check and update your adjustment amount.
    Please help!
    Any phone number i can call u?
  • HelenHelen Member Posts: 9
    edited November 2019
    Hi Rave,

    I did complete the step already, its success.  What is the next step?  I tried to make zero to that employee, still can't put negative.....

    Other message for No2 employee, please read below:

    So what amount i should put this time?

    image
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