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Pay run not registered to ATO

Phong Hoang NguyenPhong Hoang Nguyen Member Posts: 3
edited November 2019 in Single Touch Payroll App

Hi,

 

I’m using Reckon STP app on my iPhone.  I have created pay runs since the 01/07/19, as to date the app has register all the pay runs as success, but my accountant has informed me that there is nothing showing on the ATO website, which means it has not gone through? Or have not been approved by ATO? Could someone please assist me with this issue.

 

My details:

 

Company: The Trustee for PHONG NGUYEN FAMILY TRUST

Email: [email protected]

Phone: 0394296147

Address: 74-76 Victoria St, Richmond, VIC, 3121

Software ID: 1844082962

 

Regards,

Phong






Comments

  • RavRav Administrator Posts: 10,743 Administrator
    edited November 2019
    Hi Phong,
    Can you confirm that you have registered the correct ABN for your entity into the app.
    Check the 'Company' section in the app.
  • Phong Hoang NguyenPhong Hoang Nguyen Member Posts: 3
    edited November 2019
    Hi Rav,

    Yes I have entered the correct ABN for my entity into the app.
  • Phong Hoang NguyenPhong Hoang Nguyen Member Posts: 3
    edited November 2019
    Hi Rav,

    Did you manage to get an update on this issue?  I have entered in all correct information into the Reckon STP app, but ATO has yet to receive my records.

    Regards,
    Phong
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