STP not picking up one employee
Comments
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Hi Regula,
Are you getting any error message after a successfull upload of STP file? Please send us the full error message so that we can help you. Whereas you may visit this link below for steps to fix some of the common ATO errors.
https://kb.reckon.com.au/issue_view.asp?ID=5749
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I just added a new employee, included her in this week's pay run but the STP list to process does not include her. Why?
Regards
Janine0 -
Hi Janine
Have you checked the new employee’s Pay? It’s possible it may have the wrong Pay Date.
Shaz Hughes Dip(Fin) ACQ NSW, MICB
Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)
Accounted 4 Bookkeeping Services
Ballajura, WA
0422 886 003
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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The pay date is the same as all the others in the pay run.0
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Hi Janine
That seems strange … Without seeing it, it’s a little difficult to guess what the problem is …
Have you used any new Payroll Items on the new Employee’s Pay?
It may be that the Payroll Item has not been mapped to STP although I would have thought the rest of the Pay figures would still show regardless.
If the issue still remains, I’d recommend having an Accredited Reckon Partner assist you one-on-one as there’s obviously something not quite right with the setup.
Shaz Hughes Dip(Fin) ACQ NSW, MICB
Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)
Accounted 4 Bookkeeping Services
Ballajura, WA
0422 886 003
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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no new payroll items. used the same one as existing casuals - Hourly Pay0
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