Unable to Allocate on overpayment

Nick_10473340 Member Posts: 1
edited February 2020 in Payroll Premier
Im using Premier 2017

We processing our receipts for the month and we have come across something peculiar. 

Back in 3/12/19 we were overpaid $5517 for an invoice  that should have been $517.   We allocated the $517 and $5000 was sitting there as an over payment on the Customer Payment screen

On the 16/1/20 our Clients processed a credit note -$5517 (and repaid $517 for the invoice).

We are trying to allocate the credit note however over payment it is not appearing on the Customer Payment screen

Are we doing anything wrong?  If we cant match it off we wont be able to reconcile our bank account

Help will be greatly appreciated


  • Kylie Stewart_9162934
    Kylie Stewart_9162934 Member Posts: 16
    edited February 2020
    Hi Nick, your clients need to record the credit note as a refund from the bank account to the customer. The option to refund will be on the tool bar when the crdit/adjustment note is open. They can also opt to save the overpayment as a credit for future invoices.