printer error code 31

Reb
Reb Member Posts: 7 Novice Member Novice Member
edited February 2020 in Reckon Accounts (Desktop)
Hi, Reckon (Account Premier 2019) is not letting me generate Remittance Advices or Payslips to email.  It gives an error massage "Printer not activated, error code 30".

I know this seems to be a recurring issue for people - I have seen the other posts and I have tried the previously suggested fixes - but it is still not working for me. 

Printing reports to pdf or hard copy is all fine.  It's just these email attachments.

I have removed and re-installed our pdf printer (Nitro Pro).  This was recently updated and at around the same time the system ran some Microsoft updates - so I'm not sure which has caused the problem.

Our external IT support has checked all the settings and from what they can tell it is fine. So they have suggested I come back here for specific Reckon Support.   

Any ideas please??

Comments