Payroll Premier - STP report is blank
Anna_7618698
Member Posts: 17 ✭✭
The STP reporting function has been working fine since July 2019, and now all of a sudden I get blank reports. I have read the posts, backed up, rebuilt data files, deleted pays and redone the pays. Still blank STP reports.
Please help Using Payroll Premier 2019/2020. Is there a patch or something else I can do?
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Comments
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Hi Anna,
STP reports are blank because of data corruption within the file.
In such cases, it would be best that you restore to a backup where STP reports generate correctly, and re-do the remaining payruns. (If you run Payroll Premier from your local computer, Payroll Premier creates backups automatically after every pay run. You can find them in C:\QPRollV28\Backup)
If that's not feasible, begin troubleshooting by following https://kb.reckon.com.au/issue_view.asp?ID=5699. Create a backup with a different file name and run a test pay run to check if STP generates correctly.
Alternatively, you can contact our Data Recovery team, who can repair data files (charges apply).
https://www.reckon.com/au/data-services-request/
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