Are you an STP app user? Check out our IMPORTANT announcement CLICK HERE FOR MORE INFO.

what does it mean when it says ATO sent the poll response but the service failed to deserialize

sahar omarsahar omar Member Posts: 2
Hi everyone, i got this message after sending payrun , ATO sent the poll response but the service failed to deserialize.so i reviewed and adjusted and still came back as error. I called ATO and they think it is a problem from reckon side They also asked me for an error code which i do not have. .I am so stuck i dont know what to do.Please help i am so frustrated.

Comments

  • Kris_WilliamsKris_Williams Member Posts: 1,774 ✭✭✭
    edited May 2020
    Don’t worry about it unless you get the same error next time, the figures will be included with the next submission
  • sahar omarsahar omar Member Posts: 2
    edited April 2020
    Thanks Kris , do you mean i should add the figures with next submission or does the ATO automatically add the figures in the next submission?
  • Kris_WilliamsKris_Williams Member Posts: 1,774 ✭✭✭
    edited May 2020
    Every file you submit includes YTD figures, you don’t have to do anything, just do a normal submission and all should be well
Sign In or Register to comment.