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Reckon Free STP App has been updated and all previous information has disappeared

Andrea MuscatAndrea Muscat Member Posts: 5
edited August 2020 in Single Touch Payroll App
Reckon STP app (free version) has been updated and all previous wage information has disappeared, is there a way to retrieve it.

Comments

  • RavRav Administrator Posts: 11,707 Community Manager
    edited June 2020
    Hi Andrea,
    Are you logging in with the same login credentials as when you first created your app account?

    What is happening when you login? Are you being asked to register an ABN into the app again?
  • Andrea MuscatAndrea Muscat Member Posts: 5
    edited June 2020
    Hi Rav,

    I am asking on behalf of a client and they are logging in with the same credentials and when they log in none of their initial setup information has been saved, they are being asked to register again.
  • RavRav Administrator Posts: 11,707 Community Manager
    edited June 2020
    Can you let me know the ABN that has been registered into the free STP app.
  • Andrea MuscatAndrea Muscat Member Posts: 5
    edited June 2020
    74096895716
  • RavRav Administrator Posts: 11,707 Community Manager
    edited June 2020
    Great thank you.
    I've made a small change on my end so when you can, please ask your client to logout of the app in full and swipe it away from the running apps on their phone.
    Once that is done, make sure they go into their respective app store ie. Google Play or Apple App Store and download & install the latest version of the app (v1.12.3).

    Once those two things have been done, log back in and it should let them back into their usual account.

    Let me know how they get on.
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