**RESOLVED** Contact Centre call delivery issue (15 June 2020)

Rav
Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
edited June 2020 in Reckon Accounts (Desktop)
Hi everyone,

We are currently experiencing some technical difficulties affecting the delivery of calls to our contact centre teams.

We are currently investigating this at the highest priority and hope to have further information to share on this very soon.

If you're not able to get through to our teams at the moment using our regular support phone numbers, please feel free to reach out at 02 8015 6190 for Customer Service or 02 8776 3757 for technical support. The Reckon Community is right here as well and we'll do our best to assist.

Our Help site also has a range of excellent support content to troubleshoot most errors and issues - https://help.reckon.com/

We sincerely apologise for the inconvenience caused and thank you all for your patience as we work through this.

Thanks everyone.


ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2020
     


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2020
    Hi everyone,
    This issue is now resolved. Thank you all for your patience and apologies for any inconvenience caused.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

This discussion has been closed.