Invoices will not print

Daneen

As of a couple of days ago I can not print customised invoices, it will spool to the printer then hangup and I have to close Reckon Accounts Plus 2019 ( Windows 10 ) It will print everything else, reports, purchase orders and any Reckon default Invoices, just not my custom invoice?  I had made no changes to my invoice that caused this action to start.  

Acctd4

Hi Daneen

 

I recently experienced the exact same problem with my own company file.

Turned out to be a problem with one of my logos (even though I’ve been using them for years with no issues previously!?!?!?)

 

Am still not sure exactly what caused it … upgrading from Win 7 > Win 10, a Windows Update, some folder moving (that one would be my fault!) or a combination or something else entirely but this fixed the issue for me after all other attempts - including program uninstall & reinstall - failed:

 

If you only have one image/logo on your customised Tax Invoice template ….

• Save a new copy of your logo & add it to your Images folder
• Open your custom Invoice template & delete the existing image/logo
• Add the new logo
• Save the updated template

 

 

If you only have multiple images/logo on your customised Tax Invoice template ….

• Save a new copy of one of your logos & add it to your Images folder

• Open your custom Invoice template & delete the existing version of this image/logo
• Add the new logo
• Save the updated template
• Try printing the Invoice now

 

If it still doesn’t work, try the above steps for another one of your logos until you find/replace the rogue one.

 

 

Shaz Hughes Dip(Fin) ACQ NSW, MICB

Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

Accounted 4 Bookkeeping Services

Ballajura, WA

0422 886 003

shazinoz2@bigpond.com

www.accounted4bs.com

Daneen

Thanks for your help, yes the logo was the problem ( thankyou ! ) but for some reason it suddenly decided my logo file size was too big, made the file ( in pixels ) smaller deleted the old added the new and now its fine ...go figure!