Error Lodging and now won't let me log on at all - "There was a problem signing youin"

Maria PitmanMaria Pitman Member Posts: 1
edited August 3 in Single Touch Payroll App
I logged on this morning and filled in the details for pay week.  When I went to submit it, it took a while and then said there was an error and it was not able to submit.  I went back to do it again and now it will not let me log in at all.  I have the latest version.  Error message says "There was a problem signing you in.  An unexpected error occurred.  This has been logged for investigation" , help is appreciated.  Thanks Maria

Comments

  • edited August 3
    I had exactly the same thing happen

  • RavRav Administrator Posts: 10,933 Administrator
    edited August 3
    Hi guys, thanks for your reports on this. I just tested logging in on my own account and got a similar message. Let me get some info on this and I'll come back to you shortly.
  • RavRav Administrator Posts: 10,933 Administrator
    edited August 3
    Hi again folks, can you please try logging in again now and confirm if you can access your accounts as normal?

    Cheers
  • edited August 3
    Yes, looks better, it has let me login again and payrun has been submitted...Thank you

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