STP Error
Paul Mason
Member Posts: 61 ✭✭
Ive just started using a new Comany file and now I have this error
ATO Messages
The following error messages have been returned from the ATO and need to be reviewed. You may need to make changes in your accounting product before submitting again.
Error message
The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'Line1T' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found
ATO Messages
The following error messages have been returned from the ATO and need to be reviewed. You may need to make changes in your accounting product before submitting again.
Error message
The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'Line1T' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found
0
Comments
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You need to check the details in the company info, name address etc. looks like the country is an issue to begin with, also postal address0
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I just lodged last weeks STP & just checked it all Ok, No errors and I had made no changes to our company info page ?
all looks ok and all fields are completed
as most of my employees are casual, they do not all appear on each pay run, I have also check all their address fields and all looks ok, Just no Country field box in employee
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The only country field that I can see is under company info0
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Hi Paul,
There are some details for this particular error message (and others) in this help guide -
HELP GUIDE: Common ATO STP Errors in Reckon GovConnect
Are there any new employees in this submission that weren't in previous?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Thanks Kris & Rav
Using the thoughts below, Ive re lodged it again just to see if it does work this time ......PendingIf you had successful submissions before this, is there a new employee(s) compared to other submissions? If so, check their address. If nothing is different from the last successful lodgement, simply try submitting again as normal. The ATO sometimes returns this error when they have problems processing on their end.
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lt worked when I re submitted it (no changes) just simply re submitted0
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Glad it worked for you, good to keep in mind for submissions that don’t go through0
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