Ray LewisRay Lewis Member Posts: 2
edited August 2020 in Reckon Elite
I am attempting to lodge a 2019-20 individual tax return in Reckon Elite and received the following validation error: "IITR.730377 Country of residence when the interest was paid or credited must not be provided".  When I looked at the individual bank interest records for the client I didn't provide country of residence because there wasn't even a country of residence field option provided.  There was for dividends but not interest. Has anyone encountered this error?


  • Michael LeeMichael Lee Reckon Staff Posts: 23
    edited August 2020
    Hi Ray,
    I believe someone from the Elite Support Team has been in touch this morning. Please post here if you need further assistance.
  • MurrayMurray Member Posts: 3
    edited August 2020
    What is the solution. I have the same problem
  • Ann WilsonAnn Wilson Member Posts: 3

    I think this problem may have been fixed in the latest release but if you have a return that was started before the update the error still appears. the only way I found around it was to delete the interest schedule and re-enter it.

    I wish all the problems were that simple to fix. I have been using Elite for 20 years and have never had so many issues - taking up so much un-chargeable time!

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