Reckon STP free app

Sheree TavenerSheree Tavener Member Posts: 1
edited August 28 in Single Touch Payroll App
Hi, I have been using the free Reckon STP app to report wage earnings for my employee, (which I only have one) to the ATO. I have only been using this app from 1st July 2019. My employee’s earnings were $35,635.60 from 1st July 2019 to 30th June 2020. Now for some reason the ATO are saying that her earnings have been reported as $63,719.60. That figure is her combined earnings from 1st July 2018 to 30th June 2019, which was $28,084.00 and earnings from 1st July 2019 to 30th June 2020 of $35,635.60. How has this happened as I was not using the app prior to 1st July 2019. Also her earnings for her end of financial year 2019 had been filed by a paper lodgement to the ATO and has been finalised with her receiving a tax refund. Can you please explain how this has happened and how it can be rectified. The last payment for the financial year 2020 was marked as final payment for the year. As I understand that is all that was required and there were was no summary to be checked or filled out. Waiting to hear from you so that her tax can be finalised.
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