RECKON ELITE: How do I access the Reckon Elite Knowledge Base?

Michael LeeMichael Lee Reckon Staff Posts: 23
edited September 2020 in Reckon Elite
Reckon Elite has an extensive Knowledge Base of articles that will help you to troubleshoot and resolve common problems. There's also a number of "How To" articles.

The Reckon Elite Knowledge Base is a part of Reckon's MyAPS Client Portal. You access the Portal via this link:

The Knowledge Base is shared with Reckon's APS product suite. All articles relating to Reckon Elite are prefixed with "ELITE" in the title. You use the search bar to look for articles. For example, I'll explain how to find Elite Release Notes for 2020.

Type the following in the search bar

Elite +release +notes +2020

The + sign indicates that the word MUST appear in the article. If you use a - sign you will exclude any articles that contain that word.

In Reckon Elite Support we're always on the lookout for new articles to add to the Knowledge Base. If you have any suggestions then don't hesitate to get in touch with us. The best way is to email [email protected]

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